Terms of Service

AriaHR.ai – Terms & Conditions

Last updated: 31/10/2025

By accessing or using the AriaHR.ai platform, APIs, documentation, or related services (collectively, the “Platform”), you (“HR Client”, “Candidate”, or “User”) agree to these Terms, the Privacy Policy, Data Rights Statement, and Cookies Policy. If you do not agree, you must not use the Platform.

1. Introduction

The Platform delivers AI-powered voice interviews, automated scoring, analytics, and supporting workflows for recruitment and talent assessment. These Terms form a binding contract between AriaHR.ai and any User. HR Clients are responsible for ensuring compliance by their authorised administrators, recruiters, contractors, affiliates, and service providers.

2. Definitions

• Platform: The AriaHR.ai web experience, APIs, voice agents, documentation, and associated services.
• HR Client: Any employer, staffing firm, BPO, or recruiting agency that subscribes to or otherwise uses the Platform.
• Candidate: Any individual who participates in an AI interview initiated by an HR Client.
• AI Interview: An automated interview conducted by AriaHR.ai voice agents, including follow-up questions, scoring, and analytics.
• Interview Data: Candidate responses, audio recordings, transcripts, metadata, analytics, and derived scores generated during an AI Interview.
• Order Form: The executed agreement, statement of work, or online subscription describing plan limits, modules, billing, and custom obligations.

3. Service Description

3.1 Services for HR Clients

HR Clients may invite Candidates to AI Interviews, configure scripts, review analytics, download reports, and integrate with Applicant Tracking Systems (ATS), CRM, or HRIS platforms. Optional modules (e.g., CV analysis, reference automation, CRM integration) may be included as defined in the Order Form.

3.2 Candidate Participation

Candidates acknowledge that they interact with an AI voice agent rather than a human interviewer. Participation is voluntary and recorded; resulting Interview Data is shared with the HR Client for lawful hiring decisions. Participation does not create an employment relationship or guarantee selection.

4. Account Registration

HR Clients must provide accurate company information, designate authorised administrators, and maintain credential confidentiality. HR Clients remain liable for any activity conducted through their accounts.

5. Transparency & Consent

Prior to scheduling an AI Interview, HR Clients must inform Candidates that: (a) interviews use automated AI voice agents; (b) responses will be recorded, analysed, and scored; (c) Interview Data will be shared with the HR Client; and (d) participation constitutes consent to AI processing. Notices must satisfy applicable laws, including the Fair Credit Reporting Act (if applicable), Title VII, ADA, the CPRA, Colorado AI Act, Illinois Biometric Information Privacy Act (for biometric data), New York City Local Law 144, or similar regulations in jurisdictions where Candidates reside.

6. Data Privacy & Processing

• Roles: HR Clients act as data controllers; AriaHR.ai acts as data processor, handling Interview Data strictly under HR Client instructions consistent with the Privacy Policy and applicable law.
• Retention: Interview Data is retained for the period specified in the Order Form or required by law, after which it is securely deleted or anonymised.
• Security: We maintain administrative, technical, and physical safeguards aligned with SOC 2 and NIST frameworks (encryption, MFA, audit logs, disaster recovery, and incident response).
• Cross-border Transfers: Data may be processed in the United States or other jurisdictions with appropriate safeguards (e.g., Standard Contractual Clauses, Data Privacy Framework).

7. HR Client Responsibilities

• Use Interview Data solely for lawful hiring purposes consistent with equal employment opportunity laws and anti-discrimination statutes.
• Provide meaningful human oversight prior to adverse employment decisions; AI outputs are advisory and not determinative.
• Maintain required documentation of candidate notices, consents, and adverse-action processes (FCRA, CPRA, Colorado SB24-205, etc.).
• Indemnify AriaHR.ai against claims arising from HR Client’s non-compliance with hiring, privacy, or data laws.

8. Candidate Responsibilities

• Participate voluntarily and provide truthful, accurate responses.
• Recognise that analytics are generated by AI; Candidates may request clarification or human review from the HR Client.

9. Prohibited Conduct

Users must not misuse the Platform, including by reverse engineering, circumventing security controls, tampering with audio capture, harvesting data, using the Platform for unlawful or discriminatory purposes, or violating U.S. export controls or sanctions administered by OFAC and the U.S. Department of Commerce.

10. Fees, Taxes, & Billing

Fees, usage limits, and billing cadence are defined in the Order Form. Payments are due in U.S. dollars. Late payments may incur the lesser of 1.5% per month or the maximum rate permitted under Florida law. HR Clients are responsible for applicable sales, use, VAT, or similar taxes.

11. Intellectual Property

AriaHR.ai retains all rights, title, and interest in the Platform, AI models, documentation, trademarks, and derivative works. HR Clients retain rights to their own data and Interview Data, subject to the licence granted for processing under these Terms. Feedback may be used to improve the Platform without obligation.

12. Confidentiality

Each party agrees to protect the other’s confidential information with at least the same level of care it uses for its own, and to use such information only as necessary to fulfil obligations under these Terms. Confidential information excludes data that becomes public through no fault of the receiving party.

13. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” ARIAHR.AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES. ARIAHR.AI’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY THE HR CLIENT DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS ITS ESSENTIAL PURPOSE.

15. Indemnification

• HR Clients agree to defend and indemnify AriaHR.ai against claims arising from their misuse of the Platform, violation of laws, or employment decisions made without required human review.
• AriaHR.ai will defend and indemnify HR Clients from third-party claims alleging the Platform infringes U.S. intellectual property rights, provided the HR Client promptly notifies us and allows us to control the defence.

16. U.S. Federal & State Compliance

AriaHR.ai monitors federal AI guidance (FTC, EEOC, White House AI initiatives) and state-specific regulations (Florida S.B. 262, CPRA, Colorado SB24-205, Illinois AIVIA, NYC Local Law 144). HR Clients are responsible for ensuring their use of the Platform complies with the laws applicable to their jurisdictions and industries, including notice, bias testing, and record-keeping obligations.

17. Export Controls & Sanctions

Users represent that they are not located in or acting on behalf of any country or individual subject to U.S. embargoes or sanctions. The Platform may not be used for purposes prohibited by U.S. export control laws.

18. Suspension & Termination

We may suspend or terminate access immediately if Users violate these Terms, fail to pay undisputed fees, jeopardise security, or engage in fraudulent, discriminatory, or unlawful conduct. HR Clients may terminate for convenience with thirty (30) days’ written notice; fees already paid are non-refundable unless otherwise stated in the Order Form.

19. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, excluding conflict-of-law principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Broward County, Florida, and waive any objection to venue or forum non conveniens. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Dispute Resolution

Before commencing litigation, the parties will attempt in good faith to resolve disputes through executive-level discussions. This provision does not limit either party’s right to seek injunctive or equitable relief for breaches of confidentiality or intellectual property rights.

21. Updates

We may update these Terms to reflect changes in law, product features, or business operations. Notice of material updates will be provided via email, in-product messaging, or posting an updated “Last updated” date. Continued use after updates constitutes acceptance.

22. Contact

• Legal inquiries: legal@ariahr.ai
• Mailing address: Global Voice Connect Solution Ltd., 249 E. Dania Beach Blvd., Suite 203, Dania Beach, FL 33004, USA
• Website: https://ariahr.ai